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Licensing for a large deployment, a question the docs didn't answer, or a visual that doesn't exist yet? Let's chat!

Quick answers
Questions about licensing, purchasing, or security? The FAQ likely has you covered.
Guides & how-tos
Step-by-step help with setup, connecting your data, and customizing each visual lives in the documentation.
Address
ChartPad Ltd.
71-75 Shelton Street
London, England, WC2H 9JQ
United Kingdom
Response time
The ChartPad support team will get back to you within 1-2 business days.

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Common questionsBefore you reach out.

See all questions
My organisation blocks AppSource. Can I still use ChartPad visuals?
Yes. Your Power BI administrator can either allow the specific visual, or add it to your tenant's Organizational visuals store, which makes it available to everyone in the organisation without opening AppSource up. Get in touch and we will send you the package file to upload.
Does everyone who views the report need a license, or only the authors?
Everyone who edits or views a report containing the visual needs their own license (in practice, everyone you share the report with). This is how Microsoft's AppSource per-user model works and it is the same for every vendor selling through it.
Is there a free trial?
Where a trial is enabled, activating it removes the license notification for 30 days, so you can pilot the visual in a real, shared report rather than only on your own screen. It is currently available on the Gantt Chart, Org Chart, Bump Chart and Marginal Abatement Cost Curve. For every other visual, the unlicensed version is still complete; you just see the notification while you evaluate.
Which environments does AppSource licensing not cover?
Microsoft's licensing model cannot be applied on Power BI Report Server, Power BI Embedded, the SharePoint Power BI web part, Publish to web, or national and sovereign clouds. It is also the wrong shape for unlimited-viewer and fully offline deployments. None of these are dead ends: we license the visuals directly for them instead, with a key on an annual or 3-year term that you can buy on the licensing page.
Can I license the whole collection rather than one visual at a time?
Yes. For direct licensing, the all-visuals bundle on our licensing page covers the whole collection with a single key. For AppSource purchases, or to buy against a purchase order, contact us and we will put together a quote.
Can we buy through our reseller, or with a purchase order?
Marketplace purchases follow whatever billing relationship you already have with Microsoft, so if you buy Microsoft software through a partner or reseller today, ChartPad visuals go through the same route. For direct licensing we can quote and invoice you against a purchase order. Get in touch.
Does my report data ever leave Power BI?
No. None of our visuals makes a network call of any kind. They request no external service access, so there is nowhere for your data to go. It is rendered inside the Power BI sandbox and stays in your tenant. Where a visual needs reference data to do its job, that data ships inside the package: the 3D Globe, for instance, resolves place names against a gazetteer built into the visual rather than by calling a geocoding service, which is what lets it be used under data-residency rules that normally rule map visuals out.